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How to Fix QuickBooks Payroll Error 12031?

John Levi
John Levi
13:42, Пятница, 23 Сентября, 2022 года
How to Fix QuickBooks Payroll Error 12031?

Are you looking for effective ways to fix QuickBooks Error 12031? This article offers detailed troubleshooting solutions to rectify this annoying QuickBooks error.

QuickBooks Error 12031 usually appears when you try to upgrade your copy of QuickBooks Desktop application. Sometimes, operating on your QuickBooks software becomes extremely tedious when the network times out due to this unpleasant and recurring technical error. You may find all the information you need in this page, including the different methods and common reasons of the issue. We encourage you to read this article attentively and implement the steps for each preventive method in the order that is indicated in this piece of writing.


Major factors that instigate QuickBooks Error 12031

Any of the following causes can lead to error 12031 in QuickBooks desktop. Although there may be other causes as well, but the one listed below are the major ones reported by users.

  • Unreliable or poor internet connectivity can also incite this error.
  • The firewall could prevent QuickBooks from working and thereby cause the Error 12031.
  • The antivirus security programs may be obstructing the network connection to QuickBooks.
  • Improper SSL configuration.


Methods to tackle QuickBooks Error 12031

There are several ways to fix the 12031 QuickBooks Error. Here is a detailed description of each of these:

Method 1: Update you copy of QuickBooks Desktop

  • Open the QuickBooks Desktop program.
  • After starting QuickBooks Desktop, choose the Help menu option.
  • Click on the Update QuickBooks

  • You then need to check for an update and install updates if they are available.
  • You now need to shut down QuickBooks. After shutting down the application, restart it once again.
  • After that, it prompts you to press the Yes button to accept the process to download update.
  • Now, double-check for the occurrence of the QuickBooks Error 12031.


Also read: QuickBooks Error Code 6147


Method 2: Configure the Settings of Internet Explorer

  • You need to initially terminate the QuickBooks application.
  • After making an exit from the accounting software, you are supposed to launch the Internet Explorer
  • The, click on Tools.
  • From the drop-down menu, choose Internet Options.
  • Now, head to the Security
  • Herein, head to the Content tab and then click on Disable.

  • You will be required to type in the password before disabling the content advisor.
  • Under the connection option, choose Never dial a connection.
  • Use the DUN (Dial-Up Node) now and double-check your ISP selection.
  • Then click the Ok
  • Head to LAN Settings button located at the bottom of the window.
  • Thereafter, you need to tick mark the box next to automatically detect settings.
  • Also, make sure to uncheck the box labeled Use a proxy server.
  • You now need to accurately record the IP and port.
  • If the port is not set to port 80, remove the check mark from the Use a Proxy box.
  • Now, select Ok.
  • Click Restore Advanced Settings under Advanced.
  • Look for Use TLS 1.0, Use TLS 1.2, and Use TLS 1.2 as you go down.

  • You are required to choose TLS 1.0, and not TLS 1.2.
  • After you click Ok, the window will close and the changes will be stored.
  • Lastly, shut down Internet Explorer and restart your computer.
  • Try upgrading QuickBooks right away and see if the Error Code 12031 has been resolved.


We believe that by using the methods outlined in this article, you should be able to resolve the QuickBooks Error 12031 issue. You can contact our QuickBooks payroll customer service team via our helpline i.e., 1-800-761-1787 if you need assistance with any of the foregoing troubleshooting procedures.

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