Square’s Cash App said the company was suffering from connectivity issues Friday, February 1, 2019, as the company appeared to struggle to process payments. Users on social media reported that they were unable to send or receive payments with a majority of complaints posted between 1 p.m. and 3 p.m. Eastern. It’s not the first time this has happened. The outages were fairly widespread, according to data from the web service outage tracker Outage. Report. A majority of them were centered on the East Coast of the United States and Appalachia, with some smaller hotspots in Los Angeles, San Francisco, Seattle, and a few other major cities.
The app cited connectivity problems on its support site and Twitter. As of 3 p.m. Eastern, Cash App said it was working to catch up with pending payments and urged users not to resend their transactions.
"Some Cash App customers may still be experiencing delayed payments. If you’ve attempted to send or receive a payment and it’s pending, there’s no need to retry, " stated the support site. "We’re working to get payments caught up and we’ll be back with more information soon."